Terms & Conditions

These terms and conditions apply for all sales of goods and services from outdoorhk.com to consumers. The sales terms and conditions, together with your order and order confirmation, comprise the entire agreement for the purchase.

Payment

We accept VISA, Mastercard and Paypal in all markets we ship goods to.


Delivery

We ship our goods with SF Express. Currently, we only ship to Hong Kong. For other region, please contact us directly through mingwong@gantzmarketing.com

Express shipping will deliver the goods within 3 - 7 business days.


Information Provided by our Website

We do our best to give our customers the most correct information on our website and about our products as possible. However, we reserve our rights against errors which may arise and which may result in our inability to deliver in accordance with the information given at outdoorhk.com, in our marketing or in any other way. We reserve our rights to withdraw products from our web site, change the web site and its contents.


Delivery and Delay

We retain the risk for the products until you have the products in your possession. If delivery of the products is delayed, you will be informed as soon as we are aware of the situation, and advised as to whether delivery can be made and when, or whether the product(s) are sold out. Depending on the type of product and the length of the delay, you may according to the circumstance cancel the agreement.


Inspection of the Products

Once you have received the products, you should, as soon as you can, check that the delivery is in accordance with the order confirmation, if the products have been damaged under transportation or if the products otherwise have any defects or missing parts.


Color

Outdoorhk.com aims to describe the products at outdoorhk.com as correctly as possible. However, kindly note that computer color settings may differ, which may cause the images of the products at swims.com to show colors that may differ from their actual colors. OUTDOORHK will not be held responsible for any such discrepancy.


Warranty Claim

If the products have defects or items are missing you may according to the circumstances require; a re-delivery, a refund or that the agreement be cancelled. The defect must have existed when the products came into your possession. You may report to us defects in the products in writing. You have nevertheless two weeks claim deadline. This claim can be made to mingwong@gantzmarketing.com, please include you order reference number in the subject line. We will confirm the receipt of all claims in writing. We will also confirm the receipt of all goods returned to us, in writing.


Personal Information

We only use personal information as provided to us by you which is necessary for us to fulfill our obligations to you. Information will not be given to a third party or used for other purposes without your permission.